Maintenance Agreements are intended to take the necessary precautions to ensure that the devices with expired warranty are in working condition and to extend their life by periodically servicing the devices.
Within the scope of the maintenance agreement, the devices pass through maintenance once in a quarter and our customers are entitled to unlimited calls in case of malfunction. In the event of device malfunction due to device or use errors despite periodical maintenance, your devices are handled as soon as possible and the problem is solved.
Maintenance agreements services provided based on different Service Plans. Service Plans defined depending on customer’s requirements towards to response time, working days and hours, total scope of works.
Maintenance agreement cost calculated based on total quantity and capacity of devices, brand name and models, period of usage of those devices, total locations served, number of batteries and etc.
Usual maintenance agreement out of warranty doesn’t cover parts cost. Technical check-up of all devices once in a quarter included to the cost of an agreement. Also phone support, free diagnostics and repair services provided to customers within maintenance agreement.